TRAI MyCall Application will help Mobile phone users to rate their experience about voice call quality and help TRAI gather customer experience data along with Network data.
Key Features
a. User feedback from within the app
b. Historical & summarized feedback data
c. Map based feedback dashboards on the app
d. Option for users to mark call as dropped or poor network
e. Option for users to provide additional information such as background noise or audio delay
Benefit to Citizens
a. Ability to provide Feedback
b. Transparent TSP Data
c. Crowd sourced data from different locations and TSPs to help in decision making
Benefit to TRAI
a. Gather Crowd Sourced Feedback
b. TSP Performance Monitoring
c. Public Data Source